Service Operations Management
Service Operations Management
Logistics Management |
| 1. Introduction 2022 |
| 2. Service Strategy and Service Package 2022 |
| 3. New Service Development 2022 |
| 5. Facility Design and Process Analysis 2022 |
| 4. Service Encounter 2022 |
| 6. Service Quality 2022 |
| 11. Managing Capacity and Demand 2022 |
| 15. Managing Inventory 2022 |
| 10. Globalization of Services 2022 |
| 12. Managing Waiting Lines 2022 |